FAQs

For a secure and efficient payment process, we use Shopify Payments by Shopify. Your transaction is protected, allowing you to shop with confidence.

To apply a promotional code, simply input it in the "Discount Code" field during the checkout process. Make sure it's correct before concluding your order, as entering it after checkout may not be possible.

Absolutely! Once your order has been shipped, you will receive automatic tracking information via email. This allows you to follow your package until it arrives at your home. Track Your Order

If you have questions concerning your order, our dedicated customer support team is here to help. Contact us at Support@mailbab.shop. Please include your email address and order number for faster assistance.

To modify or cancel your order, please get in touch with Customer Service at Support@mailbab.shop. We will strive to accommodate your request. Keep in mind that cancellations may not be feasible once an item has shipped. For further details, please refer to our Refund and Return Policy.

If you're experiencing delays or problems with your order, please check with the carrier first to confirm the delivery address. Providing your phone number can also assist in filing a claim with the carrier to locate your package, usually within a week.

Once your return is processed, monitor the return tracking number. After the item reaches our facility, we will issue your refund promptly within 2-3 business days.

For products that require assembly, instructions are included inside the packaging. If you require further assistance, please contact our customer support at Support@mailbab.shop, and we can provide online instructions for your item.